Terms and Conditions

These Terms apply to all commercial agreements entered into between the Company and the Customer, unless otherwise agreed in writing.

The Terms supplement but do not replace our Terms of Service and Privacy Policy, which continue to apply to the use of our software and services.

3.1 Software licenses

We grant you a non-exclusive, non-transferable license to use our software products in accordance with the terms specified in your agreement.

3.2 Subscription services

Subscription services are provided on a recurring basis and include access to software features, updates, and support as specified in your subscription plan.

3.3 Custom services

Custom development, consulting, and implementation services are provided according to separate service agreements.

4.1 Pricing

All prices are stated in Danish Kroner (DKK) and are exclusive of VAT unless otherwise specified. Prices are subject to change with 30 days' notice.

4.2 Payment terms

Payment is due within 30 days of invoice date unless otherwise agreed. For subscription services, payment is due in advance for each billing period.

4.3 Late payment

Late payments may incur interest charges at the rate of 1.5% per month. We reserve the right to suspend services for overdue accounts.

5.1 Software delivery

Software is delivered electronically through our platform. Access credentials will be provided upon payment confirmation.

5.2 Implementation

Implementation services, if included, will be performed according to the agreed timeline and specifications.

5.3 Customer responsibilities

The Customer is responsible for providing necessary information, access, and resources required for successful implementation.

6.1 Support levels

Support is provided according to your subscription plan:

• Free tier: Community support and documentation
• Paid tiers: Email support with response times according to plan
• Enterprise: Priority support with dedicated account manager

6.2 Software updates

Software updates and bug fixes are included in subscription services. Major version upgrades may require additional fees.

7.1 Software warranty

We warrant that our software will perform substantially in accordance with its documentation for a period of 90 days from delivery.

7.2 Warranty limitations

The warranty does not cover issues caused by misuse, unauthorized modifications, or third-party software conflicts.

Our liability for damages is limited to the amount paid by the Customer in the twelve months preceding the claim.

We are not liable for indirect damages, loss of profits, or consequential damages unless caused by gross negligence or willful misconduct.

9.1 Our rights

All intellectual property rights in our software and services remain with us. The Customer receives only the usage rights specified in the license agreement.

9.2 Customer data

The Customer retains ownership of their data. We may use anonymized data for improving our services.

9.3 Customer references and branding

If you enter into these Terms on behalf of a business or organisation, you grant Foundbase ApS a non-exclusive, royalty-free permission to use that customer's publicly available business name, logo and trademarks solely to identify the customer as a user of Foundbase in our marketing. This includes our websites, social media, digital advertisements, sales presentations and printed materials, including brochures and roll-up banners. The permission covers only branding the customer is entitled to authorise and does not transfer ownership.

We will present the customer relationship accurately, respect brand guidelines provided to us and preserve the branding's appearance and proportions. We will not imply an endorsement, partnership or recommendation beyond the actual customer relationship. Separate written agreements and confidentiality restrictions take precedence. This permission does not cover confidential information, customer content, case studies, testimonials, quotes or claims about customer results. These require separate prior written approval. Personal names, photographs and other personal data require separate permission and an appropriate legal basis.

You may refuse or withdraw this permission at any time, without charge or any effect on your subscription, by emailing info@foundbase.io. On receipt, we will stop creating new marketing materials using your branding and, without undue delay and within 30 days, remove it from digital channels we control and stop displaying or distributing existing printed materials, including roll-up banners. Materials already distributed do not have to be recalled. The same cessation rules apply when the customer relationship ends, unless separately agreed in writing.

For customers who accepted an earlier version of our terms, this permission applies only after an authorised representative expressly accepts this clause or provides separate written permission. Publication of updated terms or continued use of the Service alone does not grant this permission.

Both parties agree to maintain confidentiality of proprietary information disclosed during the business relationship.

This obligation survives termination of the agreement and continues for a period of five years.

We process personal data in accordance with GDPR and our Privacy Policy. When acting as a data processor, we will enter into a Data Processing Agreement.

The Customer is responsible for ensuring they have the necessary legal basis for data processing.

12.1 Termination rights

Either party may terminate the agreement with 30 days' notice for subscription services. Immediate termination is possible for material breach.

12.2 Effect of termination

Upon termination, access to services will cease, and the Customer may export their data within 30 days.

Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, war, or government actions.

These Terms are governed by Danish law. Any disputes shall be resolved by the Danish courts or through arbitration in accordance with Danish arbitration law.

The place of jurisdiction is Copenhagen, Denmark.

For questions regarding these Terms and Conditions, please contact us: